Current state
AECoViz does not yet process live payments — plan changes and credit top-ups are reviewed and applied manually by an administrator, with no automatic charge. Refunds requested under this policy are issued manually by an administrator until automated payment processing goes live.
Refund window
You can request a refund within 14 days of the date of purchase. Once automated billing is live, unused credits from a refunded purchase will be deducted from your wallet at the time the refund is processed; a request made after credits from that purchase have already been used may only be eligible for a partial refund.
Requesting a refund
Contact support@aecoviz.com with your account email and the purchase in question, and an administrator will review it.