Get help.

Email support@aecoviz.com — describe what you were doing, what you expected, and what happened instead.

Common questions

My scheme generation or render didn't use my credits correctly

Check the ledger on the Billing page first — every credit debit is logged there with what it was for.

I requested a plan change / credit top-up and nothing happened

Plan changes and top-ups are reviewed by an administrator before they take effect — check the "Pending approval" section on your Billing page for status.